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Use this article to troubleshoot issues with the Chromebook extension. 

Download log files

Follow these steps to access our debug tool and download log files on the Chromebook that's experiencing issues. 

1. From the Google control menu, navigate to More Tools and select Extensions
   
   
2. Enable Developer mode 
   
3. Navigate to the DNSFilter Chrome Extension and select background page. This opens the Chrome debugger
   
4. Tab to Console
   
5. Export these logs
   1. Right-click on any message in the console log
   2. Select Save as

Send the logs to our Support team for review. Include any other relevant information in the request. 

[blank] device name in the dashboard

DNSFilter updated our Chrome Extension Roaming Client in March 2024 to no longer send information from unmanaged devices to the DNSFilter dashboard. Previously these unmanaged requests would register on the dashboard as [blank] devices.

Update to the latest Chrome Extension version to resolve this issue. If the issue persists, it may be because the hostname template for the device is not set. Follow Google's documentation to set the hostname policy.