MSP Custom Domain Configuration

Article author
Chris Todd
  • Updated

This article covers the required steps to configure a custom domain for MSPs as part of configuring a full custom-branded whitelabel experience for your clients. For details on all the different configuration options, be sure to follow the steps found within MSP Whitelabel Configurations.

See the image below for an example of a client's browser when a custom domain and logo is used.


Setting up a custom domain is straight forward, and can be completed in 2 steps.

  1. Add a CNAME with your domain registrar for the custom (whitelabel) domain
  2. Entering your custom domain into the Custom Domain Mapping (CNAME) section on the Whitelabel configuration page

Once configured, DNSFilter staff will verify your CNAME change and update our servers in 1-2 business days.


Point your CNAME to

  1. Login to your domain registrar
  2. Create a new CNAME record - this is the domain to the custom whitelabel interface, e.g.
    1. Hostname or prefix (without the domain name), e.g. demomsp
    2. CNAME destination, alias, or value - point the CNAME to
    3. TTL or time to live - the typical default is 1 hour.


See your domain registrar for additional assistance.

Add the DNS Record

  1. Go to MSP > Whitelabel
  2. Select the Enable Whitelabel switch if not already activated
  3. For Dashboard Name, enter the organizational name you wish to display
    In most cases, this is the name of your company
  4. Enter the full domain of the CNAME record you just created
    The example DNS record above used the host demomsp. Thus, the domain wiil
  5. Save

Congratulations! You are set up for a custom domain. DNSFilter staff will verify your CNAME change and update our servers in 1-2 business days. Your clients will then be able to login to your custom panel at the domain mapping you created!


Review the article on MSP Whitelabel Configurations to complete all available whitelabeling options with DNSFilter.


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