How to ask a question in the community

You have questions - and the community has answers - but only if we can understand what you're asking. Here are some quick tips and best practices for writing an effective community question.

Provide details

A summary of the symptom or issue
What you're trying to accomplish/what your desired outcome is
What you've tried so far
Any code, screenshots, or other details that can help us tell what's going on

And before posting, be sure to...

Search first

There's a chance another member has had a similar question or there's an article in the KB that covers the topic. Doing a search to find existing posts helps to prevent duplicate posts and makes answers easier to find!

You can even refine/filter your search results to the Community, and then select the topic that's most relevant to your question.

Make sure you're posting in the right topic

Posting in the right place will ensure that your question or idea is seen by the people who are most able to help!

If you are planning or working on a deployment, post to Deployments.
Policies, threats, or categorization related, we have that topic too: Policies, Threats, and Categorizations.
Anything else, post in General Q & A.

In addition, there are topic areas to learn about events and the community.

Write a clear subject line

Optimizing your post's subject line makes sure it shows up in related searches, and helps other members understand what your post is about, at a glance! We might even go ahead and tweak the subject for you, to make sure you get the attention you need.

What to expect

Most questions in our community receive a response in less han 24 hours. However, this varies significantly depending on the complexity of the question, how many details are provided in the initial post, and whether anyone with subject matter expertise is online at the time that you post.

You get what you give

Our Community Moderators keep an eye on things and jump in to help out, but the best answers come from you, our community members. Whenever you're posting, it's a good idea to look around and see if there are any other users' questions you can help answer as well. Or, if you've found a good solution, write up a community tip for other users.

How can we help you?

Search