General Q & A

Discuss and ask questions about topics unrelated to other community categories.

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What Happens When a Site or Deployment is Deleted?
When a site or deployment is deleted in the DNSFilter dashboard:✔️ It should be removed from the ...
  • Minetta Gould
  • Edited
0 votes 0 comments
Portal is down
Your portal is down.  Hangs on “Loading Flags”.
  • Chad
0 votes 1 comment
No response from support
Hi everyone,Is anyone getting responses from support?I submitted a ticket over a week ago and hav...
  • Trent Nuske
0 votes 1 comment
Services seen as a threat
Any service that provide information or a means to circumvent DNS based content filtering, such a...
  • Chris Todd
0 votes 0 comments
Yesterday's update reset MFA status for everyone
Today I signed in with username + password, then entered MFA code on the next screen as usual. Ev...
  • AB
0 votes 2 comments
DNS Query Logs
Hello,Is there any way to pull more than 6 days of logs in the DNS Query Log interface?  I see wh...
  • Jennifer Kendall
1 vote 4 comments
Feature Requestr
Hello;Would be great to have WhatsApp in the AppAware section do you have any plans on adding thi...
  • Jennifer Kendall
1 vote 1 comment
Feature request - Show reason on Block Page
Ability for the block page to state the reason for the block.  This helps tremendously for the im...
  • caleb.brown
1 vote 3 comments
I forgot My Password
  • robert lsayanda
0 votes 1 comment
Large CSV data export not sending – How to retrieve full logs?
If I export a small quantity of data to a .CSV file, I get a link via email which works just fine...
  • Dave Cattapan
0 votes 4 comments
Super Admin user role details
Add flexibility to your DNSFilter management by using our Super Admin user assignment.A Super Adm...
  • Minetta Gould
  • Edited
0 votes 0 comments
DNSFilter + Azure Virtual Desktop Multi-Session
Hello,We are trying to configure a DNSFilter policies on base of Microsoft Entra ID users/groups ...
  • Refer IT
0 votes 1 comment
Generating customer report
I looked and can't find a way to generate a report for a point of contact for a customer.  At mos...
  • Ben Quick
0 votes 1 comment
Export users trick
Here's a script that I was able to use to get all the users from a deployment. It's not a support...
  • Chris Todd
  • Edited
0 votes 0 comments
Report or Query Log shows blank FQDN
Follow these steps to disable Root Hints, a DNS server feature that resolves DNS queries. Because...
  • Bailey Taylor
  • Edited
0 votes 0 comments
7 ways to use the Reporting dashboard like a Boss
Explore these example use cases to learn some of the top ways our customers use DNSFilter reporti...
  • Bailey Taylor
  • Edited
1 vote 0 comments
introduction and first question
Hey, first let me introduce myself.  I'm TK Keanini and I am the CTO for DNSFilter.  You will be ...
  • Timothy (TK) Keanini
2 votes 0 comments
How can I tell which users are accessing which websites?
DNSFilter's Roaming Clients offer per-user reporting to track website (domain) or user traffic. U...
  • Chris Todd
  • Edited
0 votes 2 comments
Does DNSFilter do HTTPS/SSL Scanning?
SSL Scanning SSL Scanning is a method used to scan encrypted data for malware or confidential dat...
  • Chris Todd
  • Edited
0 votes 0 comments
Why is DNS still a security target?
DNS remains an often-overlooked component of the security stack. Ken Carnesi, CEO of DNSFilter ex...
  • Col Hogan
0 votes 0 comments
Should I use DNS over TLS? How about DNS over HTTPS?
DoH is at the forefront right now because it’s what Google uses, but it’s not necessarily better ...
  • Col Hogan
  • Edited
0 votes 0 comments
How is it that DNSFilter is so fast?
DNSFilter operates a global anycast network, which means that the servers are spread out geograph...
  • Josh L
0 votes 0 comments
What Is Carrier-Grade NAT?
Carrier-Grade NAT is a method used by Internet Service Providers (ISPs) to allocate private IP ad...
  • Chris Todd
0 votes 0 comments
What are trackers?
Trackers are scripts and services embedded within websites, collecting information about site vis...
  • Chris Todd
  • Edited
0 votes 0 comments

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