Hi Matt Schumacher , thanks for reaching out. This is an error on our part: DNSFilter removed the bypass password functionality in late 2024 due to security risks it presented, and this mention was...
Hi Galo Celi , thanks for reaching out, and sorry you've run into this issue. Our Support team will need to assist with this, so I'm going to start a ticket for you from this post. You should see a...
Nice catch, Tony Hogan : this is a designed feature to prevent an account owner from locking themself out of the account. I see you already engaged out Support team to help reset your 2FA, which is...
Hi Andy Malcolm I’m really sorry to hear about the ongoing trouble you’re experiencing with the Windows agent—especially after last week’s outage. I can completely understand how frustrating it mus...
pmoran , sorry to hear you're client is running into issues! I'm going to start a ticket from this post and request you send in diagnostic logs from the impacted device: this will help the team und...
Sean Kearney , thanks for the feedback. We see our Support team has already provided you an update about our engineer's progress, and our documentation will change when the release happens. In the ...
No worries; happy to help! Yes, the sync tool and user collections both require the agent to be installed. And just a heads up, you may find our Onboarding Webinar helpful for a nice primer on DNSF...
Hi there, Tony Fortunato ! Great question.To apply user-specific policies and reporting, you'll need to install the DNSFilter Roaming Client (agent) on each user's device. The agent is what enables...
Hi Chris Rios ! Working out some final details as we speak, so you should see the notification in the next 24-48 hours 💖
Hi Joanne Hughes , thanks for reaching out, and welcome to DNSFilter! You'e correct that we only post the most up-to-date agent versions in-app, but our Support team is happy to help out with your ...