Windows Roaming Client Troubleshooting
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Windows Roaming Clients 1.11.0 and 1.12.0 will not auto-update
Follow this article to troubleshoot a known issue with the branded Windows Roaming Client version 1.11.0 and 1.12.0 that does not auto-update to newer versions of the agent. This issue does not imp... -
Download Windows Roaming Client log files
This article covers how to download log files to troubleshoot issues associated with the Windows Roaming Client. Send the files to our Support team for review if you are unable to identify the reso... -
Windows Roaming Client offline at startup
Starting with version 2.0.1 of the Windows Roaming Client, network administrators can run a sleep study to streamline troubleshooting with Support. What is a sleep study? A sleep study is a diagnos... -
Prevent VPN-related Windows Roaming Client conflicts
Network admins use these steps to configure remote access VPNs (e.g. Palo Alto, SonicWall, Anyconnect, OpenVPN, etc.) to continue filtering with the Windows Roaming Client without interruption or i... -
Local DNS resolution failing while using Windows Roaming Client
Follow these steps to troubleshoot local DNS resolution failures when setup with the Windows Roaming Client. Beginning with the release of Windows Remote Client 1.11.0, EDNS was added to local dom... -
Limited Connectivity indicator when using Windows Roaming Client
Use this article to troubleshoot DNSFilter or network settings if the Windows Network Connectivity Status Indicator (NCSI) displays a limited network connection notification after installing the Wi...