Report Troubleshooting

Article author
Minetta Gould
  • Updated

This article addresses troubleshooting issues related to the 'Report' section of the dashboard.

Queries to Root Hints

If you notice a mysterious "." appearing in your 'Top Requests' report or the 'Query Log', don't worry, it's not a bug. Instead, it's due to a feature known as Root Hints, which a local DNS forwarder might be using. However, when you're using a recursive DNS server like DNSFilter, this feature becomes unnecessary because we handle all internet name resolutions on your behalf. Hence, it's recommended to disable it.

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Turning off Root Hints in Active Directory

Root hints can be disabled in Active Directory by unchecking “Use root hints if no forwarders are available” in the DNS Manager properties as shown below:

6b50924-roothints.png__929_607__2021-05-21_13-16-02.png

Turning off Root Hints in Bind

In Bind, you can disable Root Hints by configuring it to 'forward only' mode.

options {
forward only;
forwarders {
    103.247.36.36;
    103.247.37.37;
};
};

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