Report Troubleshooting

Article author
Josh Lamb
  • Updated

This page covers troubleshooting for issues related to the Report section of the dashboard.

Queries to Root Hints

If you see a mysterious "." in your Top Requests report or in the Query Log, this is not a bug. Rather, this is due to a feature called Root Hints being utilized by a local DNS forwarder. This feature is not necessary when using a recursive DNS server like DNSFilter, because we handle all internet name resolution on your behalf. It is suggested to turn if off.

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Turning off Root Hints in Active Directory

Root hints can be disabled in Active Directory by unchecking “Use root hints if no forwarders are available” in the DNS Manager properties as shown below:

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Turning off Root Hints in Bind

Root hints in bind can be turned off by setting it in a forward only configuration.

options {
forward only;
forwarders {
    103.247.36.36;
    103.247.37.37;
};
};

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