Remove or reset owner account

Answered

Austen Petty

• August 12, 2024 10:16

Hi, 

We have a user who has left the business, however their account is the only "owner" account in our DNSFilter. All other accounts are admins. 

We don't have permission to either demote that account or change the password, so was hoping this can be done by the support team. 

Please can you advise?

Thanks
Austen

• Related to:
• Administrator
• Account Settings

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• Official comment

  

  Tanya Stanley DNSFilter Staff

  • August 12, 2024 15:56
  • Edited

  Hi Austen,

  You can submit a request from the app (Support > Open a Ticket) or from the top of any help center page (Submit a request).

  Our support team has reached out to resolve your request! Please feel free to follow-up with them directly.

  Thanks,

  Tanya Stanley

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