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That's the best next step—the team should be able to help out!
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Hi Dean O'Neill , thanks for reaching out! The Pending Uninstall status means the agent hasn't checked in to receive the command—try turning the computer on and wait a few minutes for the device to...
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Hi Dan Levy , thanks for reaching out! The main issue fixed by this article is the Roaming Client's desire to set DNS on the primary adapter (which VM's don't care for 😉) so in theory DNS PreCheck ...
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Thanks for the update, Daniel Stranathan! You're in good hands with Michael, and hope you pin point a path forward soon!
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Join us on February 5th at 1PM EST for our next Quarterly Product Roadmap Webinar—your chance to hear what’s new, what’s coming next, and ask questions directly during live Q&A.We’ll cover: Recent ...
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Hi Daniel! What you're describing would require diagnostic logs to review, but nothing specific is necessary: if one of your team that experienced the situation could run the diagnostic tool the te...
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Hey Daniel! We don't have strong opinions one direction or the other: pop that sucker into Jamf or run it locally; whatever works best for your environment. Just remember that if the agent version ...
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Great question, Mark Ocampo! Happy to help. The two different names are the branded and whitelabeled agent. Here’s what the names mean: DNS Agent → This is the unbranded (whitelabeled) DNSFilter R...
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JohnH From the DNSFilter side, we can help troubleshoot whether the macOS Roaming Client is behaving as designed and whether DNS traffic is reaching us consistently. Here’s what we recommend focusi...
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Thanks for the detailed follow-up—this is really helpful context.After reviewing this with Engineering, what you’re seeing appears more likely to be a GlobalProtect configuration concern than a DNS...