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Chris Ohan Thanks for the question! At the moment, CyberSight support for the macOS Roaming Client isn’t on the immediate roadmap. If this is something you’d like to see in the future, we encourage...
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Hi Chris Rios, thanks for reaching out!Yes—the 3.x Windows agent series introduces DNS PreCheck, which handles DNS filtering differently than Classic mode. Agents using PreCheck do not experience t...
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Thanks again to Jacob for working with us on this one.Our engineers were able to review the external IP address provided in the support ticket and identify the FQDN being used by the DDNS client. T...
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Nope! If something happens during the re-install that'd be a bug, not a feature 😉 The install script has directions to find any existing daemon and clean it up.
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Hey Daniel, you can just update the Site Key in the deployment script and push it again to correct the missing/changed key issue! And if the install is failing from the MDM, you could be missing on...
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Hi Tim Jamison, thanks for reaching out! Based on what you described, this likely relates to how DNS is being resolved once the Roaming Client is installed. Since Okta is external but the applicati...
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Hey Daniel Stranathan ! I think I got all your questions below—let me know if I missed anything.1️⃣ Version progression (2.3.9 vs 2.3.12)All fixes and enhancements roll forward into subsequent vers...
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Thanks for flagging this, Jacob Bushnell—I’m going to open a support ticket on your behalf so we can take a closer look.Our engineers reviewed the FQDN you shared and everything appears to be confi...
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That's the best next step—the team should be able to help out!
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Hi Dean O'Neill , thanks for reaching out! The Pending Uninstall status means the agent hasn't checked in to receive the command—try turning the computer on and wait a few minutes for the device to...