Hey hey, glad you got it fixed! And thank you for providing a summary of the solution—that's normally my job 😉 Please reach out if anything else comes up; we're happy to help!
We have ourselves a tricky one here, Pedro Gaytan , but we're here to help! Our Support team would like to help address the issue, but need to know a few more details in order to provide the best a...
Hi Trent Nuske , thanks for reaching out! We apologize for the delayed Support response. I was able to connect with the team and see they've replied to your questions. If you have any follow up que...
Hi Pedro Gaytan , thanks for reaching out! It sounds like your setup is running into a common issue when a domain is both externally hosted and used internally—this can cause DNS resolution problem...
Hi Galo Celi , thanks for reaching out, and sorry you've run into this issue. Our Support team will need to assist with this, so I'm going to start a ticket for you from this post. You should see a...
Hi Andy Malcolm I’m really sorry to hear about the ongoing trouble you’re experiencing with the Windows agent—especially after last week’s outage. I can completely understand how frustrating it mus...
pmoran , sorry to hear you're client is running into issues! I'm going to start a ticket from this post and request you send in diagnostic logs from the impacted device: this will help the team und...
Sean Kearney , thanks for the feedback. We see our Support team has already provided you an update about our engineer's progress, and our documentation will change when the release happens. In the ...
No worries; happy to help! Yes, the sync tool and user collections both require the agent to be installed. And just a heads up, you may find our Onboarding Webinar helpful for a nice primer on DNSF...
Hi there, Tony Fortunato ! Great question.To apply user-specific policies and reporting, you'll need to install the DNSFilter Roaming Client (agent) on each user's device. The agent is what enables...