AB and Theodore Van Iderstine , Thank you for your post and comment. We understand the frustration and potential inconvenience this may have caused, and we sincerely apologize for any disruption to...
This sounds like great progress, Etienne ! A missing resolver could definitely be the issue—glad you found it! We're ready to keep testing solutions if they continue to have issues, so feel free to...
Hi Jennifer Kendall ! I see that you have a related request open with our Support team via ticket 198481 and 198933: they will be in touch with more details through those channels.
Thanks for these additional details, Etienne ! There are no limits on our end to the amount of local domain and resolvers, so no worries there! I had a colleague review everything you've sent, and ...
Hi Etienne , thanks for reaching out! From what you've described thus far we can't quite pin points what's going on, but I have some questions that can help rule out some issues: You mention local ...
Jennifer Kendall Sorry this one took me a bit of digging, but I found some information for you! Our security team has looked into blocking WhatsApp in the past, but due to how the app is built, it ...
Thanks for the screenshot, caleb.brown ! That is unknown connection page, which means the service connection is failing, most commonly due to missing IP Addresses in your dashboard configuration or...
Hi Jennifer Kendall ! First off, thanks for the kind words about our knowledge base, and DNSFilter 💖 We appreciate you, and hear you about search: it's a jungle out there, but you're doing great 😊W...
Hi caleb.brown , thanks for reaching out! The DNSFilter hosted block page does provide details like you describe: it includes the blocked domain, filtering policy, and, if blocked by a category, in...
Hi Matthew Bartel , thanks for reaching out! It sounds like you're on the right path and this likely has something to do with how the local domains and resolvers are setup, but the team would like ...