In this article

Network admins use this article to troubleshoot reports of slow website resolution times, inability to reach certain websites, or websites do not fully load. 

Update IPv6 settings

The DNSFilter Roaming Client prioritizes local DNS servers listening in IPv4 mode by default. Additionally, not all agent versions support IPv6 at this time, causing issues when trying to load IPv6-only websites. 

Our engineers are actively working on updates to enhance this experience, and until these updates are complete we recommend disabling IPv6 on the network.

Related Troubleshooting

There are several different configuration factors that could lead to website resolution issues, all with different solutions. We recommend checking settings independently to isolate and resolve the issue.

Here are other support articles related to slow or failed website loads:

• Websites are allowed per your Filtering Policy but do not load 
• The DNS request times out 
• Everything except the images or ads load on the website
• Websites won't load on Apple devices or specifically in the Safari browser