Minetta Gould commented,
Hi Christopher Harris , thanks for the callout! We missed adding the whitelabel registry key to this guide, but got it all fixed up. Nice work finding it in the other article, and thanks for your h...
Minetta Gould commented,
This sounds like great progress, Etienne ! A missing resolver could definitely be the issue—glad you found it! We're ready to keep testing solutions if they continue to have issues, so feel free to...
Minetta Gould created a post,
A DNSFilter customer shared these enhanced steps with our team, so we're passing along to our community! These instructions are specifically for adding the DNSFilter iOS Roaming Client from the App...
Minetta Gould commented,
Hi Jennifer Kendall ! I see that you have a related request open with our Support team via ticket 198481 and 198933: they will be in touch with more details through those channels.
Minetta Gould commented,
Thanks for these additional details, Etienne ! There are no limits on our end to the amount of local domain and resolvers, so no worries there! I had a colleague review everything you've sent, and ...
Minetta Gould commented,
Hi Etienne , thanks for reaching out! From what you've described thus far we can't quite pin points what's going on, but I have some questions that can help rule out some issues: You mention local ...
Minetta Gould commented,
Jennifer Kendall Sorry this one took me a bit of digging, but I found some information for you! Our security team has looked into blocking WhatsApp in the past, but due to how the app is built, it ...
Minetta Gould commented,
Thanks for the screenshot, caleb.brown ! That is unknown connection page, which means the service connection is failing, most commonly due to missing IP Addresses in your dashboard configuration or...
Minetta Gould commented,
Hi Jennifer Kendall ! First off, thanks for the kind words about our knowledge base, and DNSFilter 💖 We appreciate you, and hear you about search: it's a jungle out there, but you're doing great 😊W...
Minetta Gould commented,
Hi caleb.brown , thanks for reaching out! The DNSFilter hosted block page does provide details like you describe: it includes the blocked domain, filtering policy, and, if blocked by a category, in...