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Use this article to download CyberSight logs for troubleshooting assistance.

The Windows Roaming Client stores CyberSight logs in the following directory:

Standard: C:\ProgramData\DNSFilter Agent\Logs

Whitelabel: C:\ProgramData\DNS Agent\Logs

ProgramData is a hidden system folder. Follow the steps below to access it.

Follow these steps from the Windows device.

1. Open File Explorer
2. Select the address bar
3. Paste: C:\ProgramData\DNSFilter Agent\Logs or C:\ProgramData\DNS Agent\Logs
4. Press Enter

This opens the Logs folder directly.

If access is denied, administrative permissions may be required. Select Continue if prompted.

1. Open the Logs folder
2. Select all files (Ctrl + A)
3. Right-click and select Send to > Compressed (zipped) folder
4. Save the ZIP file to the Desktop
5. Attach the ZIP file to the support request reply

Include any relevant details about the issue in the request to assist with review.