If you’re seeing the wrong block page when attempting to access a domain with DNSFilter, here are a couple of things to check:

• Correct block page association - Ensure that the correct block page is associated with the Site. If you’re using a Roaming Client, make sure you have the correct block page associated at the device, user, or collection level
• IP address conflicts - If the correct block page is associated, the issue may be that the IP address already exists in another Site. Review any previously used accounts and remove the IP from the Site to resolve this

If you’re having the opposite issue–you have a site that is being wrongly blocked–visit our troubleshooting article to learn more. Are there other ways that you've found to successfully establish the right block page? Let us know!