Having trouble getting a test Android BYOD device working. No internet access for work applications?

Ian Hearnes

• October 03, 2025 03:10

HI there,
I'm having trouble getting a test Android BYOD device working.
There is no internet access for work applications, even though the the App screen reports that all is connected.
Does anyone have some suggestions?
Also how do I get the DNSFilter Hostname to be the AD Device Name.
Finally, being configured from Intune, you can't stop a faulty filter without a PIN, but where do I find the PIN?
Ta, Ian Hearnes

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  Minetta Gould Community Team DNSFilter Staff

  • October 03, 2025 12:44

  Thanks for sharing this here. Ian Hearnes ! We see you’ve already got a support ticket open, which is the perfect path for digging into the details. Our team is working with you there, and I’m following along too. Once everything’s resolved, we’ll circle back here with a recap so no one else has to reinvent the wheel.

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  Minetta Gould Community Team DNSFilter Staff

  • October 20, 2025 15:32

  Thanks to Ian for working through this with our Support team! 🙌

  In short: Android’s Work Profile setup can block internet access for work apps when the DNSFilter client is deployed on BYOD devices. Because of how Android isolates network traffic, we recommend limiting DNSFilter to work-owned, enterprise-managed Android devices for consistent filtering and connectivity.

  Let us know if anything else comes up—happy to help! 

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