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Anyone Using DNSFilter with MaaS360?

Lisa Busby

Anyone Using DNSFilter with MaaS360?

I cannot seem to get this to work. 

Comments

3 comments

Date Votes
  • Minetta Gould Community Team DNSFilter Staff

    Thanks for sharing this here! I see you’ve already got a support ticket open, which is perfect. We’ll keep an eye on the case, and once everything is resolved, we’ll post a quick summary in this thread for anyone who might run into the same issue. 🙌

    0
  • Lisa Busby

    I want to add an update here that may help someone in the future. MaaS360 support is lacking at best and they sent me completely down the wrong path initially wasting a whole lot time and frustration for a lot of people. 

    1.) Download the mobileconfig file from DNSFilter and open in Notepad. Enter your site key as they instruct here - https://help.dnsfilter.com/hc/en-us/articles/1500008106421-iOS-Roaming-Client-deployment-guide. For the host_name key, you will need to enter <key>host_name</key> <string>%deviceSerialNumber%</string>. This is case senstive. Then remove the DOCTYPE line completely and save the file with the extension .mobileconfig - i.e, DNSFILTER.mobileconfig.

    2.) In MaaS360, deploy the DNSFilter app to a device you will be using for testing. 

    3.) In MaaS360 you will then need to upload this mobileconfig to a security policy. Go to Security, Policies, and select, or create a new policy. Go to Advanced Settings, Import Mobile Configuration. Check the box to Import Mobile Configs and browse to the file you created. At this point, it is normal to see an error “iPCU profile not configured.” because the config file has not pushed to a device yet. If the file has no config issues, it should upload. Save and publish your policy to your test device. I have found that if there are issues pushing the config to the device, you will also see an error under the device in inventory in red under policy compliance state. 

    4.) Once the policy updates on the device, you should see DNSFilter showing status of ‘on’ when you open the app. Also, under Settings, General, VPN and Device Management, you should see DNS under Restrictions and Proxies. In this same area, under Maas360 MDM Profile, More Details, you should also see DNS Filter's information under DNS proxy. Check the device is showing up in the DNSFilter portal.

    This seems to have worked for us, but we are also in the testing phase. 

    0
  • Minetta Gould Community Team DNSFilter Staff

    Thanks for adding all this detail, Lisa Busby —this is incredibly helpful! 

    We really appreciate you taking the time to document what worked. Contributions like yours make the Community stronger and help others solve the same issue faster.

    0

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