Unable to uninstall or upgrade from V 2.0.10

Dean O'Neill

• February 03, 2026 05:22

I have a client who needs V 2.0.10 removed, but the original installer cannot be located. I have tried uninstalling through the DNS Filter console, but is now sitting with the status of Uninstall Pending.

Have tried installing the current version over it, but it still requires the previous MSI.

I have also tried using PS to perform a force uninstall with:

Get-Package -Name "*DNS Agent*" | Uninstall-Package -Force

And:

$app = Get-CimInstance -ClassName Win32_Product | Where-Object { $_.Name -match "DNS Agent" }
Invoke-CimMethod -InputObject $app -MethodName "Uninstall"

Obviously since I'm posting here, neither of the above worked.

Any ideas on how to uninstall or where to get a copy of the MSI for V 2.0.10?

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  Minetta Gould Community Team DNSFilter Staff

  • February 03, 2026 13:37

  Hi Dean O'Neill , thanks for reaching out! The Pending Uninstall status means the agent hasn't checked in to receive the command—try turning the computer on and wait a few minutes for the device to connect. This should uninstall the agent.

  If this does not resolve the issue, the next step is to run the manual uninstall process found in our documentation. It includes steps to edit the diagnostic logs to send to our Support team to help resolve any lingering issues.  

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