Unique behavior specific to Kaseya BMS functionality. Overview This guide will outline the unique behavior that Kaseya BMS will experience. Effective Date When Approving quantity increases/decrease...
When using Webex with the DNSFilter Windows Roaming Client, users may experience connectivity failures. This occurs because Webex sometimes relies on older NAPTR records that the Roaming Client can...
Unique behavior specific to ConnectWise PSA functionality. Overview This guide will outline the unique behaviour that ConnectWise PSA will experience when using the reconciliation module. Effectiv...
What we know After the release of Apple's operating system Sequoia (macOS 15), DNSFilter started receiving notifications from users that have updated their OS that the agent no longer auto-updates ...
This article explains how to resolve unexpected end-user prompts that may appear during installation of the DNSFilter macOS Roaming Client version 2.2.0 or higher. This guidance applies only to ver...
The macOS Roaming Client (v2.2.0 and higher) uses Apple’s System Extensions framework for secure, system-wide DNS interception. While this improves stability and security, it also means that VPN cl...
Follow these steps to collect diagnostic logs from the DNSFilter macOS Roaming Client v2.2.0 or higher when it is in an “Offline” state. Capturing diagnostic logs helps Support investigate and reso...
The macOS Roaming Client may appear offline or not activate after installation, which means DNS traffic isn't filtering through DNSFilter.This article outlines the symptoms, possible causes, and re...
This article explains how the DNSFilter Roaming Client works with captive portals (e.g., airport, hotel, or coffee shop Wi-Fi login pages) and provides troubleshooting tips if the portal doesn’t lo...
macOS includes several built-in security features that help protect devices and user data. In some cases, these settings can also interfere with network connectivity, either by design or due to mis...