Roaming Client Troubleshooting
Articles to troubleshoot issues with Roaming Client connectivity and settings.
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Internet connectivity lost when updating macOS Roaming Client 1.8.6 to 2.2.0
This is a Known Issue The DNSFilter team is working on a fix for the issue. Until then, follow this article to stay up to date on any known workarounds that our team or other users discover. You'l... -
Public Wi-Fi Captive Portal connection issues
Use this article to understand how the DNSFilter Roaming Client works with captive portals, including troubleshooting suggestions for when the captive portal does not populate or connect to the Wi-... -
Download Windows Roaming Client log files
This article covers how to download log files to troubleshoot issues associated with the Windows Roaming Client. Send the files to our Support team for review if you are unable to identify the reso... -
Download macOS Roaming Client log files
Use this guide to download log files to troubleshoot issues associated with the Roaming Client for macOS. Send the log files to our Support team for review. Diagnostic Tool macOS Roaming Client 1.6... -
Prevent VPN-related Windows Roaming Client conflicts
Network admins use these steps to configure remote access VPNs (e.g. Palo Alto, SonicWall, Anyconnect, OpenVPN, etc.) to continue filtering with the Windows Roaming Client without interruption or i... -
Resolve Roaming Client issues by reviewing agent diagnostic logs
This article helps to diagnose and resolve Roaming Client issues using diagnostic logs. Most of these issues can also be diagnosed without access to the log files; alternative methods are listed we... -
Local DNS resolution failing while using Roaming Clients
If local DNS resolution is failing, a possible cause is that either EDNS isn't supported or a firewall is blocking EDNS queries. Windows deployments Beginning with the release of Windows Remote Cli... -
Windows Roaming Client restarts service when intentionally stopped
The DNSFilter Roaming Client version 2.1.0 or higher includes a Service Manager that monitors the agent and automatically restarts it if it stops, unless the Service Manager is also stopped. This i... -
Windows Roaming Client offline at startup
Starting with version 2.0.1 of the Windows Roaming Client, network administrators can run a sleep study to streamline troubleshooting with Support. What is a sleep study? A sleep study is a diagnos... -
Windows Roaming Clients 1.11.0 and 1.12.0 will not auto-update
Follow this article to troubleshoot a known issue with the branded Windows Roaming Client version 1.11.0 and 1.12.0 that does not auto-update to newer versions of the agent. This issue does not imp... -
Limited Connectivity indicator when using Windows Roaming Client
Use this article to troubleshoot DNSFilter or network settings if the Windows Network Connectivity Status Indicator (NCSI) displays a limited network connection notification after installing the Wi... -
macOS Roaming Client not auto-updating on OS 15 Sequoia
What we know After the release of Apple's operating system Sequoia (macOS 15), DNSFilter started receiving notifications from users that have updated their OS that the agent no longer auto-updates ... -
End-user prompts still appear during macOS v2.2.0 installation
This article explains how to resolve unexpected end-user prompts that may appear during installation of the DNSFilter macOS Roaming Client version 2.2.0. This guidance applies only to version 2.2.0... -
EDR and VPN compatibility issues with macOS Roaming Client v2.2.0+
This article applies only to macOS Roaming Client version 2.2.0 and higher. Earlier agent versions are not affected by this issue. What we know An endpoint detection and response (EDR), VPNs, or fi... -
Capture diagnostic logs when the macOS agent v2.2.0+ is offline
Follow these steps to collect diagnostic logs from the DNSFilter macOS Roaming Client v2.2.0 or higher when it is in an “Offline” state. Capturing diagnostic logs helps Support investigate and reso... -
macOS Roaming Client offline after installation
The macOS Roaming Client may appear offline or not activate after installation, which means DNS traffic isn't filtering through DNSFilter. This article outlines the symptoms, possible causes, and r... -
IP address conflict with macOS Roaming Client
The alias_addresses parameter supports modifying the listener address the Roaming Client uses if there's a conflict with the default 127.0.0.1 IP address. This resolves software conflicts with too...