In this article

Follow this article to troubleshoot a known issue with the branded Windows Roaming Client version 1.11.0 and 1.12.0 that does not auto-update to newer versions of the agent. This issue does not impact the non-branded (whitelabel) version of the Windows Roaming Client. 

What we know 

Due to an issue with certificate validation logic in the Windows Roaming Client (WinRC) versions 1.11.0 and 1.12.0, users running either of these two versions require a manual update to newer versions (1.13.0 and newer) to reinstate the auto-update capability to the agent.

When the certificate used to validate installation was set to expire, we updated to a new version with the 8 March 2024 Windows agent update (1.12.1). We discovered a bug in the Windows trust function with the older certificate only after it expired. This bug causes the 1.11.0 and 1.12.0 versions of the agent to not auto-update. 

To prevent these issues from reoccurring we made changes to our testing process to ensure future compatibility with new installation certificates when they are required. 

How to work around the issue

Update to the latest version of the WinRC. This ensures the agent will auto-update moving forward. Push the update through standard deployment methods, via silent install, or Active Directory.  

✍️ It is not necessary to uninstall the older agent before pushing this update. 

Watch our progress in the Changelog

Though the fix is already released, we always recommend following the Changelog to stay up to date on our progress.