This article explains how the DNSFilter Roaming Client works with captive portals (e.g., airport, hotel, or coffee shop Wi-Fi login pages) and provides troubleshooting tips if the portal doesn’t lo...
When using Webex with the DNSFilter Windows Roaming Client, users may experience connectivity failures. This occurs because Webex sometimes relies on older NAPTR records that the Roaming Client can...
In macOS Roaming Client 2.2.0, captive portal login pages (e.g., on airplanes, in hotels, or cafés) may not appear when connecting to networks that require web-based authentication. This occurs whe...
Unique behavior specific to ConnectWise PSA functionality. Overview This guide will outline the unique behaviour that ConnectWise PSA will experience when using the reconciliation module. Effectiv...
These commands can be useful during troubleshooting issues, scripting, or getting help from our Support team. ✍️ macOS agents deployed via an MDM tool should be managed through the tool, e.g. star...
Use this article to enable and configure Travel Wi-Fi mode for macOS Roaming Clients, a feature introduced in version 2.3.8 of the macOS agent that helps macOS devices load captive portals on netwo...
This article explains how to resolve unexpected end-user prompts that may appear during installation of the DNSFilter macOS Roaming Client version 2.2.0 or higher. This guidance applies only to ver...
Follow these steps to collect diagnostic logs from the DNSFilter macOS Roaming Client v2.2.0 or higher when it is in an “Offline” state. Capturing diagnostic logs helps Support investigate and reso...
The macOS Roaming Client may appear offline or not activate after installation, which means DNS traffic isn't filtering through DNSFilter.This article outlines the symptoms, possible causes, and re...
macOS includes several built-in security features that help protect devices and user data. In some cases, these settings can also interfere with network connectivity, either by design or due to mis...