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This article provides steps to remove duplicate Users in the DNSFilter dashboard.

This happens when the Roaming Client creates a remote_user_id from the device to use for the sync call to the organization. The API checks if that remote_user_id has ever been synced with the org—if it hasn't been synced before the API creates a new unique user_id value back, which can result in a duplicate User on the DNSFilter dashboard. 

Delete duplicate Users from the DNSFilter dashboard. 

1. Navigate to Deployments and select Users
2. Locate the duplicate Users. Both should show Inherit from Roaming Client under Policy/Schedule
3. Open each User by selecting the Name and note the last seen date
4. Navigate back to the Users list and select delete to remove the User with the older last seen date

The duplicate User is now removed from the DNSFilter dashboard.