DNS Randomly breaking on a single device.

NTQ Support

• November 11, 2024 01:55

One of our customers devices were unable to connect to the internet even after restarting the agent etc. 
When I set DHCP to automatic I could connect to the internet.
Has happened on one other device for a company we work with.

print

• Official comment

  

  Bailey Taylor Community Manager DNSFilter Staff

  • November 14, 2024 13:55
  • Edited

  

  Hi NTQ Support, I have created a ticket for you to investigate this issue further with our support team as additional resolution will require one of the affected devices diagnostic logs for review.

  Please reply to the ticket created with logs pulled from the device with the agent installed; I have linked our instructions for log collection on both macOS and Windows devices. Please let me know if there's any other context you'd like for us to share in the meantime!
• 

  Robert Gardner

  • November 14, 2024 11:48
  • Edited

  I have a similar issue. So far this has occurred on 2 devices (2 x Microsoft surfaces, using a roaming client). Possibly related to an update. The only option has been to uninstall, and reinstall the agent, which is not ideal

   

   

  Edit : Possibly related to this…

  Windows Roaming Clients 1.11.0 and 1.12.0 will not auto-update – DNSFilter

  Q. Does this mean a manual reinstall ? Hopefully not :(

  0
• 

  Bailey Taylor Community Manager DNSFilter Staff

  • November 14, 2024 14:13

  

  Robert Gardner To confirm, are you also seeing internet connectivity issues, or is the problem primarily revolving around Client versions not updating automatically? If it's the former please let me know and I'd be happy to escalate your request to our support team for further analysis!

  0

Please sign in to leave a comment.