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Ongoing agent issues

Andy Malcolm
  • Edited

Since the outage last week we have not been able to use the Windows agent. If we have the service running then after a short while DNS requests will intermittently fail.

I have had a ticket open since Friday and still no response. What is going on?

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1 comment

Date Votes
  • Minetta Gould Community Team DNSFilter Staff

    Hi Andy Malcolm 

    I’m really sorry to hear about the ongoing trouble you’re experiencing with the Windows agent—especially after last week’s outage. I can completely understand how frustrating it must be to deal with intermittent DNS failures on top of delayed support communication.

    I did check and can see that you’ve already submitted a ticket and shared diagnostic logs with our support team—thank you for doing that. That info is extremely helpful and puts you a step closer to resolution. While I’m not part of the support queue myself, I want to assure you that your case is being looked into, and we’ll follow up as soon as possible.

    We know how critical this is, and I flag your post internally to make sure your ticket gets the attention it deserves.

    Thanks again for your patience—we really appreciate it.

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