This guide is for troubleshooting any issues associated with the Roaming Client.
Roaming Client Debugging
Currently, the Mac Roaming Client has Debug Mode enabled by default. To check that Debug Mode is enabled, simply navigate to your Mac config file and set the log level to “Debug”, then restart the Roaming Client!
Mac Config File can be seen by running the following in your terminal application:
cat /Library/Application\ Support/DNSFilter\ Agent/daemon.conf
For the white-labelled version run:
cat /Library/Application\ Support/DNS\ Agent/daemon.conf
You should see
level = "debug" under the
[log] section. If not, change the level to
debug with your favorite text editor and restart the Roaming Client.
While Debug Mode is enabled the Client will produce logs which can be obtained and sent to our support staff (email@example.com).
For the standard version please open Finder > Go (at the top) > Go To Folder and search for /var/log, from there you will find one of the two locations below to send to the support staff.
For the white-labelled version:
MacOS Roaming Client Commands
If you're running the MSP / whitelabel version of the Roaming Client, replace com.dnsfilter.agent in any of the commands below with io.netalerts.agent
Manually stop the Roaming Client
sudo launchctl unload /Library/LaunchDaemons/com.dnsfilter.agent.macos.helper.plist
Manually stop the Roaming Client and disable for automatic startup
sudo launchctl unload -w /Library/LaunchDaemons/com.dnsfilter.agent.macos.helper.plist
Manually start the Roaming Client. Even if it is disabled – this re-enables it to automatically start at machine boot
sudo launchctl load -w /Library/LaunchDaemons/com.dnsfilter.agent.macos.helper.plist
Uninstall the Roaming Client
sudo sh /Applications/DNSFilter\ Agent.app/Contents/Resources/uninstall.sh
sudo sh /Applications/DNS\ Agent.app/Contents/Resources/uninstall.sh