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MSP staff with admin permissions or higher reference this article to enable custom branding on transactional emails sent from DNSFilter, like Block Page disputes and password reset requests. 

This is an optional setting that creates an MSP sub-account with our email provider, ElasticMail. Use this sub-account to send notifications from a custom email address that's branded with your company logo to customers and staff, or utilize our email platform to send customer campaigns. 

Setup custom email 

Step one: Contact DNSFilter Support

Contact our Support team and let us know you'd like to utilize our custom email account. Our Support team will supply login credentials. 

⚡️Pro Tip: Setting up a custom domain? Ask for credentials in that same email exchange to streamline the process. 

Step two: Add contact information and update password

1. Use the credentials to login to the DNSFilter MSP mail account 
2. Navigate to your profile and enter contact information for the account, including a full physical address
   🚨 Important: This step is necessary to use the service and comply with anti-spam laws
   
3. Navigate to Security and update the password
   

Step three: Add DNS records

To enable the email platform to send messages on behalf of the domain, log in to the Domain Registrar or Authoritative Name Server (ANS) and update the necessary domain records.

This process verifies to internet mail servers that the platform is authorized to send emails on behalf of the domain.

At a minimum, the SPF record provided below must be configured, but it is strongly recommended to add all the listed records for optimal performance and deliverability.

Log in to your Registrar/ANS admin panel and add these records. We use Namecheap here as an example. 

k=rsa;t=s;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCbmGbQMzYeMvxwtNQoXN0waGYaciuKx8mtMh5czguT4EZlJXuCt6V+l56mmt3t68FEX5JJ0q4ijG71BGoFRkl87uJi7LrQt1ZZmZCvrEII0YO4mp8sDLXC8g1aUAoi8TJgxq2MJqCaMyj5kAm3Fdy2tzftPCV/lbdiJqmBnWKjtwIDAQAB

These updates need time to propagate across the internet, which can take anywhere from an hour to 24 hours depending on the record's TTL (Time-to-Live). Use an email testing service to verify that messages are passing the necessary authentication checks.

Continue to add your domain once the authentication is verified. 

Step four: Add your domain

1. From the DNSFilter MSP mail service, navigate to Settings and select Manage Domains
   
   
2. Select Start Verification
3. Select Verify domain
   
4. Follow the prompts to confirm the DNS records are updated. If the DNS records are not updated, the service will prompt to do so now 
   ✍️ Remember DNS records can take time to propagate these settings and may not be available immediately after adjusting. 
5. Enter the default sender email address
   

Step five: Update email tracking and pruning 

1. Navigate back to Settings and select Tracking and pruning
   
   
2. Enable Return bounces
   

That's it! The email sub-account is now setup and ready to send emails. 

Build branded email templates

DNSFilter offers email templates to customized with your MSP branding, or create your own templates. 

Follow these steps to make a branded copy of each template.

1. Select the Campaigns drop down menu and choose Email Templates
2. Tab to Gallery to view the available DNSFilter templates
   
3. Make a copy of a template
   🚨Important: Do not change the template name. The template must retain the name in ElasticMail in order for our system to work and accurately send the email. Read more on this topic below. 
4. Edit the template to match your brand 
5. Update the email template Sender (the From field) to the appropriate address
6. Test the template:
   1. Navigate to the DNSFilter dashboard and create a test user
   2. Trigger the email event for the user
   3. Check the inbox to confirm the template arrived and the formatting is correct  

Once the branded version is confirm, repeat this process for the other email templates. 

Available DNSFilter templates

Bonus uses for this account

Mail campaigns can be created for marketing or informational purposes, offering a great way to connect with clients and share important updates. Take full advantage of this sub-account to craft impactful communications and engage with clients effectively!