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DNSFilter does not support direct email address changes for user accounts. To update the email address associated with an account, follow these steps to securely transfer account access.

✍️ Organizations with SSO enabled manage all user access through their IdP settings. 

Follow these steps from the Organization Users page. 

1. Add a new user using the new email address. This account will serve as the replacement for the current user 
   
   🧐 No Add User button? Your Organization has SSO enabled or your account doesn't have the correct permissions to add users. Contact your Organization Admins for assistance. 
2. Assign the same roles and permissions from the original user account
3. Confirm the new login works
4. If applicable, transfer account ownership
5. Remove the old user under the Actions menu

This method maintains account security while supporting the need to update email addresses through structured user management.