Account Management

API Keys
DNSFilter users have self-service access the API JSON Web Tokens (JWT)—also called keys or tokens...
API Rate Limits
The DNSFilter API includes rate limiting, aimed at strengthening system reliability and security....
Billing information
From the DNSFilter Billing page you can Select a subscription View and download invoices Update ...
Pricing license types
Use this guide to understand DNSFilter subscription pricing. This includes types of licenses and ...
Review per-user license usage summary
Because our pricing is based on the honor system, we want you to be able to track usage to make s...
"Cannot update subscription because there are scheduled changes" error message
Due to recent updates with our billing system, the API will return an 422 error with the message ...

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Organization and User Management

Configure single sign-on (SSO) for DNSFilter
DNSFilter user accounts with Super Admin permissions or higher use this article to configure sing...
Multi-Factor Authentication
Multi-factor Authentication (MFA)—also called Two-factor authentication or Two-step authenticatio...
Manage DNSFilter account user permissions
This article walks through utilizing the Organization Users panel in the dashboard to create and ...
Manage Organization settings
The Organization Settings page hosts settings for org-wide Multi-Factor Authentication (MFA) and ...
Update Account Owner
Current DNSFilter account owners follow these steps to transfer the account to a different user. ...
Update email address on account
DNSFilter does not support direct email address changes for user accounts. To update the email ad...

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DNSFilter Sync Tool navigation
Reference this article to navigate the DNSFilter Sync Tool, a tool used to connect Active Directo...
Install the DNSFilter Active Directory Sync Tool
Review this guide to install the DNSFilter Sync Tool, a built-in feature that integrates DNSFilte...
Manage User Collections settings
The Collections feature allows administrators to group users and apply specific policies, filteri...
Manage Users settings
DNSFilter accounts can utilize the Users feature to apply policies and view reporting on a per-us...
Active Directory Users not showing up in Collections
Follow these troubleshooting steps when Users don't populate in the Collections page after using ...
Remove duplicate Users from DNSFilter Deployments dashboard
This article provides steps to remove duplicate Users in the DNSFilter dashboard. This happens wh...