Account Management
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API Tokens
DNSFilter users have self-service access the API keys—also called JSON Web Tokens (JWT) or API tokens—through the DNSFilter dashboard. These API keys create a tight integration between DNSFilter an... -
API Rate Limits
The DNSFilter API has rate limiting to enhance system stability and security. Before this update, our core API did not restrict incoming requests, which has led to instances where excessive usage b... -
Billing information
From the DNSFilter Billing page you can Select a subscription View and download invoices Update payment methods, billing details, and user licenses Upload tax exemption certificates Cancel your ac... -
Pricing license types
Use this guide to understand DNSFilter subscription pricing. This includes types of licenses and how to report and track usage on your account. For details on features supported on the subscription... -
Review per-user license usage summary
Because our pricing is based on the honor system, we want you to be able to track usage to make sure you're billed accurately. This page also summarizes how we calculate usage metrics and links to ... -
"Cannot update subscription because there are scheduled changes" error message
Due to recent updates with our billing system, the API will return an 422 error with the message "Cannot update subscription because there are scheduled changes for it" if the account tries making ... -
Payment error page
If you're seeing a payment error page while browsing, this means there is a payment issue with the DNSFilter account and dns resolution is blocked due to the issue. This is not the same as policy ... -
DNSFilter Premium Support
Live Chat Temporarily Disabled To better serve our customers, we are temporarily disabling our support chat feature. Stay tuned for an upgraded experience in the future. Please continue to submit ... -
Create a DNSFilter Support and Community account
DNSFilter's help center has a user portal to submit and track requests, view article comments, write Community posts, and view followed posts. Use this article to create and navigate a help center ... -
Reset Password
Follow this article to reset your DNSFilter dashboard password. 1. From the DNSFilter login page, select Forgot Password 2. Enter the email address associated with your DNSFilter account and sele... -
Organization Profile
The Organization Profile panel hosts basic account information. This information is printed on invoices, and DNSFilter uses it to contact the account owner for billing or other purposes, such as a ... -
Block Page administrator notifications
Use this article to configure Block Page notifications for DNSFilter account admins in standard and MSP accounts. While creating a Block Page, there an option to enter a Notice E-Mail that enables ...