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Live Chat Temporarily Disabled
To better serve our customers, we are temporarily disabling our support chat feature. Stay tuned for an upgraded experience in the future. Please continue to submit support requests through the help center.
DNSFilter offers Premium Support to interested customers! In addition to standard access to support content, email & live chat support, this support tier offers:
Prioritized case handling. Requests are routed to on-call engineers who examine the issue ahead of standard tier support cases.
24x7 urgent phone support. Receive a unique PIN allowing telephone access to support engineers.
Enhanced SLA. Requests have an enhanced initial response SLA target of 30 minutes for email and 15 minutes for phone support.
Consultation calls. Consult our team up to twice a month via video conference call.
Check out Premium Support details on our pricing page. If interested, contact us directly through your Account Executive or email Sales via sales@dnsfilter.com.
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