In this article

From the DNSFilter Billing page you can

• Select a subscription
• View and download invoices
• Update payment methods, billing details, and user licenses
• Upload tax exemption certificates
• Cancel your account 

Your subscription

Customers have the ability to select subscription plans for your organization, allowing you to provision accounts in real-time.

A table displays your cost for each plan, and the built-in cost calculator will show you the total cost of subscriptions on a per-organization level before purchasing the subscription.

DNSFilter accepts Visa, Mastercard, American Express, Discover, and Diners Club debit and credit cards from customers in every country. ACH, check, wire transfer, and payment terms are available for some customers; contact our Support team for details.

Select a subscription plan

DNSFilter’s standard subscription model is per-user. This means that billing is based upon the number of users in the organization which have internet access. 

Choose a monthly or annual billing cycle (the annual billing cycle provides a discount), which begins on the date the subscription is saved. 

✍️ Selecting a billing plan during the trial period will convert the account and begin the billing cycle. 

For more billing information and plan types, visit our Pricing Page.

Follow these steps to purchase a subscription. 

1. From the DNSFilter Dashboard, select Organization (MSP providers select MSP)
2. Select Billing
3. From the Plan dropdown menu, choose the plan type and enter the organization's total number of users and Wi-Fi access points
4. Choose an annual or monthly billing term
5. Review the calculated Cost
6. Select Save

Any changes to the subscriptions will be effective immediately upon clicking Save. A new prorated invoice or credit will be generated based on changes made.

Invoices

The Invoices tab shows previous invoices. The invoice amount, payment status, and date paid is visible from the invoice list. 

✍️ Remember changes to the subscription plan generates a new invoice. This invoice could be prorated or contain a credit that is auto-applied to upcoming invoices: no action is required to apply the credit. 

Download / print invoices

Follow these steps to download or print invoices from within your DNSFilter Dashboard:

1. From the DNSFilter Dashboard, select Organization (MSP providers select MSP)
2. Select Billing
3. Click the Invoices tab
   1. A list of all available invoices populates in a popup window
4. Click Download on the invoice to download the printable file

Repeat these steps for each invoice. 

Billing management

The Manage tab shows billing information. 

This includes options to:

• Update payment methods and billing details (e.g. change credit card or address)
• Upload tax exemption certificates
• Cancel your account

Add or update payment method and billing details

Follow these steps to add or update your payment method and billing details. 

✍️ Uncorrected payment errors can result in loss of internet access.  

1. From the DNSFilter Dashboard, select Organization (MSP providers select MSP)
2. Select Billing
3. Click the Manage tab
4. Click Update your billing details
   1. To add a new credit card:
      1. Select Add New
      2. Enter the credit card information
      3. Select Add
   2. To edit existing credit card details:
      1. Select the credit card
      2. Click Edit Payment Method
      3. Update the credit card information
      4. Select Update
5. A banner will appear prompting you to update your billing details
   1. Click the link to continue
6. Add or update your billing address
7. Select Update
8. Click the X icon to exit the billing details screen

Your payment method and billing details are now updated. 

Just need to update your billing address? Select Update your billing details to skip any credit cards prompts.

Update user licenses

Update your account licenses via self-service to maintain control over your billing. Review your usage through the DNSFilter dashboard to ensure your subscription has the optimal amount of licenses. 

Pricing is based on the honor system: we trust our customers to use our service fairly. However, we do track usage to advise customers on pricing plans.

1. From the DNSFilter dashboard, navigate to Organization (for MSP partners select MSP) 
2. Select Billing
3. Navigate to Your Subscription
4. Update Users or Guest Wi-Fi as needed
5. Review the newly calculated Cost
6. Select Save 

Changes to the subscriptions will be effective immediately. A new prorated invoice or credit will be generated based on this update.

Cancel your account

If you wish to end your account with us, connect with your Customer Success Manager directly or email success@dnsfilter.com before cancelling our partnership.

We would love the opportunity to discuss any implementation issues or concerns you have with the product.

Follow these steps to cancel your account. 

1. From the DNSFilter Dashboard, select Organization (MSP providers select MSP)
2. Select Billing
3. Click the Manage tab
4. Select Cancel Account

You’ll be prompted to provide feedback regarding our services: let us know how we can improve our service, or what features may bring you back in the future.