Billing information

Article author
Minetta Gould
  • Updated

From the DNSFilter Billing page you can

  • Select a subscription
  • View and download invoices
  • Update payment methods and billing details
  • Upload tax exemption certificates
  • Cancel your account 

Your subscription

Customers have the ability to select subscription plans for your organization, allowing you to provision accounts in real-time.

A table displays your cost for each plan, and the built-in cost calculator will show you the total cost of subscriptions on a per-organization level before purchasing the subscription.

Select a subscription plan

Follow these steps to purchase a subscription. 

  1. From the DNSFilter Dashboard, select Organization (MSP providers select MSP)
  2. Select Billing
  3. From the Plan dropdown menu, choose the plan type and enter the organization's total number of users and Wi-Fi access points
  4. Choose a term
  5. Review the calculated total price
  6. Select Save

Any changes to the subscriptions will be effective immediately upon clicking Save. A new prorated invoice will be generated based on changes made.


Invoices

The Invoices tab shows previous invoices. The invoice amount, payment status, and date paid is visible from the invoice list. 

Download / print invoices

Follow these steps to download or print invoices from within your DNSFilter Dashboard:

  1. From the DNSFilter Dashboard, select Organization (MSP providers select MSP)
  2. Select Billing
  3. Click the Invoices tab
    a. a list of all available invoices populates in a popup window
  4. Click Download on the invoice to download the printable file

Repeat these steps for each invoice. 


Billing management

The Manage tab shows billing information. 

This includes option to:

  • Update payment methods and billing details (e.g. change credit card or address)
  • Upload tax exemption certificates
  • Cancel your account

Add or update payment method and billing details

Follow these steps to add or update your payment method and billing details.  

  1. From the DNSFilter Dashboard, select Organization (MSP providers select MSP)
  2. Select Billing
  3. Click the Manage tab
  4. Click Update your billing details
    a. To add a new credit card:
           i. Select Add New
           ii. Enter the credit card information
           iii. Select Add
    b. To edit existing credit card details:
           i. Select the credit card
           ii. Click Edit Payment Method
           iii. Update the credit card information
           iv. Select Update
  5. A banner will appear prompting you to update your billing details
    a. Click the link to continue
  6. Add or update your billing address
  7. Select Update
  8. Click the X icon to exit the billing details screen

Your payment method and billing details are now updated. 

Just need to update your billing address? Select Update your billing details to skip any credit cards prompts.


Cancel your account

Warning

Cancelling your service with DNSFilter stops our servers from answering DNS requests on your network.

End users will experience this as a loss of internet connectivity.

Before cancelling your service, point your networks to a public resolver such as Cloudflare (1.1.1.1, 1.0.0.1) or Google (8.8.8.8, 8.8.4.4) to secure continuous DNS service.

If you wish to end your account with us, connect with your Customer Success Manager directly or email success@dnsfilter.com before cancelling our partnership.

We would love the opportunity to discuss any implementation issues or concerns you have with the product.

Follow these steps to cancel your account. 

  1. From the DNSFilter Dashboard, select Organization (MSP providers select MSP)
  2. Select Billing
  3. Click the Manage tab
  4. Select Cancel Account

You’ll be prompted to provide feedback regarding our services: let us know how we can improve our service, or what features may bring you back in the future.


More questions?

See our Billing FAQ for more information about DNSFilter’s billing procedures. 

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