In this article

Use this article to understand the end user experience when DNSFilter blocks a site and the end user submits a request for access.

When a site is blocked, the block page includes an option to notify the network administrator and request access. Selecting the request link opens a request form.

The request form

The request form displays the following read-only fields that are auto-captured from the block page:

• Site
• Category
• Policy
• Blocked at

The end user enters information in the following fields:

• Your name: Optional
• Your email: Required. If the end user's identity is known from a Roaming Client, the email field is pre-filled and cannot be changed
• Why do you need access to this site?: Required. Maximum 500 characters

The end user selects Send request to submit.

✍️ Request submissions are rate limited. A maximum of 500 requests per day can be submitted per organization, and five requests per minute per user. The per-minute limit is shared across a network by client IP.

After the request is submitted

After the end user submits the request, one of the following messages displays:

✍️ Deny & Ignore decisions do not send a notification to the end user.

Related content

• Manage Unblock Requests