If you encounter issues with domains being miscategorized, it can lead to access problems or incorrect filtering. This guide will help you address and resolve these issues effectively.

Step-by-step guide to resolving miscategorized domains

Step 1: Identify the domain and issue

• Check the domain: Ensure you have the correct domain name

Step 2: Submit a Categorization request

• Contact Support: Navigate to the domain report tool (either in the Tools section or Support Menu of the DNSFilter dashboard) and select your reporting reason. You have the option to select
  • Report Inaccurate Categories
  • Report Inaccurate Domain Association
  • Report New or Inaccurate Security Threats
• Optional Provide details: Include a brief description of the issue. Mention any specific categories you believe the domain should fall under.

Step 3: Await confirmation

• Review response: The support team will review your request and provide feedback. They may ask for additional information to better understand the issue.

Step 4: Verify the changes

• Test access: After receiving confirmation that the domain has been recategorized, test to ensure the issue is resolved.
  • If you still encounter issues, clear your browser cache or DNS cache to ensure you are accessing the updated categorization.

Step 5: Use Allow List for immediate access

• Temporary solution: If the issue persists or if you need immediate access, add the domain to your allow list.
• Permanent solution: Continue to follow up with support to ensure the domain is correctly categorized for long-term resolution.

Example Scenario

Issue:

A user reports that a domain is uncategorized, causing login issues on their network with Advanced Security enabled.

Steps Taken:

1. User Submission: The user submits a request to review and categorize the domain.
2. Support Response: The support team acknowledges the request and informs the user that the policy does not block uncategorized destinations.
3. Additional Information: The user provides more details, including that adding the domain to the allow list temporarily resolves the issue.
4. Follow-Up: The support team follows up for additional reports or information from other users.
5. Resolution: The support team categorizes the domain correctly, and the user verifies that the issue is resolved.

By following these steps, you can effectively address and resolve issues related to miscategorized domains, ensuring smooth access and proper filtering!