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Follow these steps to generate a HAR file to send to our Support team for browser related issues such as Block Page not fully loading or a domain that's partially loading.

Generate a HAR file

1. From Chrome, open the webpage where the issue is occurring
2. Select the menu icon ( ⋮ )
3. Select More Tools
4. Select Developer Tools
5. From the panel, select the Network tab. Keep the menu open for this full process
6. Confirm the Record button is red. If it is grey, click the button once to start recording
   ✍️ If it doesn't turn red, check the Preserve log box
   
   
7. Click the Crossed circle button (pictured beside Record above) to clear existing logs
8. Reproduce the issue while the network requests are recorded
9. Download the HAR file
   1. Select Export HAR  
   2. Save the file to the device
   3. Select Save as HAR with Content
10. Upload the HAR file to the Support request

Our Support team will review the files and offer additional troubleshooting based on their analysis. 

Related Troubleshooting

Our support content contains several troubleshooting articles that can potentially solve this issue without contacting our Support team. Before submitting a request, check these resources to see if they resolve the issue.

• Pages not loading
• Sites wrongly blocked
• Sites wrongly allowed 
• Block Page not loading in Chrome
• NODATA response for blocked Ad or Tracker content
• Prevent VPN-related Windows Roaming Client conflicts
• Websites won't load on Apple devices
• Page not loading on iOS & macOS