Hi Etienne, sorry to hear the issue resurfaced. I'm going to start a ticket with our Support team. You can supply them with diagnostic logs from one of the impacted devices and they can help invest...
AB and Theodore Van Iderstine , Thank you for your post and comment. We understand the frustration and potential inconvenience this may have caused, and we sincerely apologize for any disruption to...
Hi Christopher Harris , thanks for the callout! We missed adding the whitelabel registry key to this guide, but got it all fixed up. Nice work finding it in the other article, and thanks for your h...
This sounds like great progress, Etienne ! A missing resolver could definitely be the issue—glad you found it! We're ready to keep testing solutions if they continue to have issues, so feel free to...
Hi Jennifer Kendall ! I see that you have a related request open with our Support team via ticket 198481 and 198933: they will be in touch with more details through those channels.
Thanks for these additional details, Etienne ! There are no limits on our end to the amount of local domain and resolvers, so no worries there! I had a colleague review everything you've sent, and ...
Hi Etienne , thanks for reaching out! From what you've described thus far we can't quite pin points what's going on, but I have some questions that can help rule out some issues: You mention local ...
Jennifer Kendall Sorry this one took me a bit of digging, but I found some information for you! Our security team has looked into blocking WhatsApp in the past, but due to how the app is built, it ...
Thanks for the screenshot, caleb.brown ! That is unknown connection page, which means the service connection is failing, most commonly due to missing IP Addresses in your dashboard configuration or...
Hi Jennifer Kendall ! First off, thanks for the kind words about our knowledge base, and DNSFilter 💖 We appreciate you, and hear you about search: it's a jungle out there, but you're doing great 😊W...