Network Site Troubleshooting
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Resolve “IP address already exists in another Site” error
Use this article to resolve conflicts when adding an IP address to a Site.This error appears when the IP address is already assigned elsewhere in the DNSFilter system. The IP may be: Assigned to an... -
Site not activating or showing offline
Follow this article to troubleshoot issues with DNSFilter Network Sites not activating or not receiving traffic (showing offline) when configured for DNS Forwarding.For Sites only utilized for Roam... -
Transparent DNS proxy preventing Site activation
Use this article to identify and resolve issues caused by a transparent DNS proxy.A transparent DNS proxy intercepts DNS requests intended for DNSFilter and redirects them to a different DNS server... -
Connection failure error page
A connection error page indicates that DNSFilter cannot resolve the requested domain.This error is different from a DNSFilter block page. Block pages display the blocked domain, the policy responsi... -
Deleted Sites or Deployments in reporting
Use this article to understand what happens after deleting a Site or Deployment and why historical data may remain visible in the dashboard.When a Site or Deployment is deleted:It is removed from a... -
Troubleshoot slow DNS response times
Use this article to investigate slow DNS responses or connectivity issues when resolving domains through DNSFilter.DNSFilter operates a global Anycast network with hundreds of DNS servers across mu... -
Identify and stop excessive DNS query traffic
Use this article to identify the source device generating excessive DNS queries and stop unintended traffic. This process supports security monitoring, reporting accuracy, and billing validation.In... -
Windows DNS Server Event ID 5504
When DNSFilter forwarders are configured on a Windows AD/DNS server, Event ID 5504 may be generated. This event is expected behavior and does not indicate a problem.Event ID 5504 occurs when a DNS ...