iOS Roaming Client Troubleshooting

Article author
Josh Lamb
  • Updated

This section is for troubleshooting any issues associated with the iOS Roaming Client.

If you experience an issue with the iOS app:

  1. Collect the crash logs - App logs can be found in Settings > Privacy > Analytics > Data. The Log name will be DNSFilter-year-month-day
  2. Send the logs - Mail the logs to support@dnsfilter.com
  3. Collect logs via the macOS Console app - This can be done by:
    - Plugging in your iOS device (e.g. iPhone or iPad) to your Mac
    - Launch the Console application (Applications > Utilities)
    - From the panel on the left, click on your iOS device name
    - Along the Console menubar, select Action and place a checkmark next to Include Info Messages and Include Debug Messages 
    - Then select Start streaming and now attempt to reproduce the issue
    - Allow the logs to run for 30 minutes
    - Copy/paste the output from Console into a TextEdit file, save it, and then email those logs over to support@dnsfilter.com 

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