Chrome Extension Troubleshooting

This guide is for troubleshooting any issues associated with the Chrome extension Roaming Client.

Troubleshooting Steps

1. Open the Extensions page by clicking the ellipsis More Tools > Extensions 
   
   
2. Enable Developer Mode by clicking the toggle in the top-right corner.   

   

3. Next, click on** Background page **on the DNSFilter Chrome Extension card.
   
   
4. The Chrome debugger will open, select the Console tab and take a screenshot.
5. Attach the screenshot to an email to support@dnsfilter.com and include any relevant information.

[blank] Device name in the dashboard

There are a few reasons why your devices are named [blank] in the DNSFilter dashboard:

1. The device is not provisioned.

2. The hostname template is not set. This can be done by following Google’s guide:

Supported on Chrome version 65 and later

Allows you to specify the host name that is passed to the DHCP server with DHCP requests.

If this policy is set to a nonempty string, that string will be used as the device host name during the DHCP request.

The string can contain the ${ASSET_ID}, ${SERIAL_NUM}, and ${MAC_ADDR} variables. These variables will be replaced with values found on the device. The resulting substitution should be a valid host name per RFC 1035, section 3.1.

If this policy is not set or if the value after substitution is not a valid host name, no host name will be used in the DHCP request.