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MSP account users with admin permissions or higher can manage DNSFilter dashboard access by adding staff as Users for the MSP Organization. 

🚨 Important: The MSP Users tab is exclusive for your MSP staff: never add client users from the MSP Organization's dashboard. Creating client user accounts in the MSP dashboard will give clients extraneous privileges and break a separation of concerns. 

See our user permissions article to understand the different permission types, including steps to change the account owner and resend user invitations.

Add MSP staff to the DNSFilter MSP dashboard

Follow these steps to add your staff to the DNSFilter MSP dashboard. 

1. From the DNSFilter MSP dashboard, navigate to MSP and select Users
   
   
2. Select Add User
3. Enter the staff member's contact information
4. Select the user's Role aligned with the permissions they should have
   
5. Select their Organization Access Restrictions. Leave the Organization field blank if the user should have access to every sub-org
   ✍️ Note that users assigned Super Admin status cannot be restricted to specific sub-orgs.
6. Select Save

If the user already has a DNSFilter account they can now login to the MSP dashboard. If they do not, they will receive an email notification from @netalerts.io to complete the account setup.  

Add clients to their DNSFilter sub-org dashboard

Follow these steps to give clients access to their DNSFilter sub-org dashboard

1. From the DNSFilter MSP dashboard, navigate to the MSP Organizations menu and select the appropriate sub-org
   
2. Navigate to Organization and select Users
3. When adding users for the first time follow the hyperlink to Add User
   
   
4. Enter the client's contact information
5. Select the user's Role aligned with the permissions they should have
   
6. Select Save

If the user already has a DNSFilter account they can now login to the sub-org dashboard. If they do not, they will receive an email notification from @netalerts.io to complete the account setup.

Edit or delete DNSFilter dashboard users

Edit user permissions or delete users from the Actions menu:

• Select the pencil icon to edit a user's permissions
• Select the trash icon to delete a user