That's the best next step—the team should be able to help out!
Hi Dean O'Neill , thanks for reaching out! The Pending Uninstall status means the agent hasn't checked in to receive the command—try turning the computer on and wait a few minutes for the device to...
Hi Dan Levy , thanks for reaching out! The main issue fixed by this article is the Roaming Client's desire to set DNS on the primary adapter (which VM's don't care for 😉) so in theory DNS PreCheck ...
Sorry to hear that, ARXSystems.io Harrington—I completely understand why this would be frustrating, especially after being told there wouldn’t be any functionality differences.At this time, the Dat...
Thanks for the update, Daniel Stranathan! You're in good hands with Michael, and hope you pin point a path forward soon!
Hi Daniel! What you're describing would require diagnostic logs to review, but nothing specific is necessary: if one of your team that experienced the situation could run the diagnostic tool the te...
Hey Daniel! We don't have strong opinions one direction or the other: pop that sucker into Jamf or run it locally; whatever works best for your environment. Just remember that if the agent version ...
Hey Daniel! The easiest thing to check is the Released Version KB article. If a release isn’t set to 100% auto-update, it’s normal to see parts of your fleet still running an older agent. If the re...
Great question, Mark Ocampo! Happy to help. The two different names are the branded and whitelabeled agent. Here’s what the names mean: DNS Agent → This is the unbranded (whitelabeled) DNSFilter R...
JohnH From the DNSFilter side, we can help troubleshoot whether the macOS Roaming Client is behaving as designed and whether DNS traffic is reaching us consistently. Here’s what we recommend focusi...