High Latency

DNSFilter servers are very performant. We have 144 Anycast DNS servers located in 57 data centers worldwide, and excellent relationships with upstream providers who have a commitment to open peering. It is rare that our customer’s experience a slow response time. Any customer who believes their connection to our servers is slow, is encouraged to open a support ticket if they are experiencing the symptoms below:

• DNS Timeouts
• High Round-Trip Time (latency)
• Packet Loss

The cause of high latency is often because of a sub-optimal route from the customer to our servers. In order to remedy this, we ask for a route trace so that we can compare your route to us against our route to you. We can then assist with making routing adjustments.

Troubleshooting with MTR / WinMTR

MTR is the best tool for troubleshooting network issues and is preferred over sending us ping/traceroute information. Below are instructions for running MTR on various platforms:

Windows

1. Download WinMTR
2. Open WinMTR and run tests by typing in DNSFilter’s Anycast IP addresses into the Host section (one set of test results per IP address): 103.247.36.36, 103.247.37.37
3. Let run for about 50 sent packets, then stop the test, Export TEXT, and send us the results via .txt file or a Ghostbin URL. Please do not copy/paste the results directly to a support ticket.

MacOS

Run the following two commands individually and send us the results via .txt file or a Ghostbin URL. Please do not copy/paste the results directly to a support ticket.

mtr -c50 -u --report 103.247.36.36
mtr -c50 -u --report 103.247.37.37

Linux

Run the following two commands individually and send us the results via .txt file or a Ghostbin URL.

mtr -c50 -u --report 103.247.36.36
mtr -c50 -u --report 103.247.37.37

Troubleshooting with Ping/Traceroute

If unable to use MTR / WinMTR for any reason, these commands can be used to gather the same information:

Run the following two commands individually and send us the results via .txt file or a Ghostbin URL. Please do not copy/paste the results directly to a support ticket.

Windows

In Command Prompt:

tracert -w 100 103.247.36.36
tracert -w 100 103.247.37.37
ping -n 50 103.247.36.36
ping -n 50 103.247.37.37

MacOS

In the Terminal application:

sudo traceroute -U 103.247.36.36
sudo traceroute -U 103.247.37.37
ping -qc 50 103.247.36.36
ping -qc 50 103.247.37.37

Linux

In the Termain application (or CLI):

sudo tcptraceroute 103.247.36.36
sudo tcptraceroute 103.247.37.37
ping -qc 50 103.247.36.36
ping -qc 50 103.247.37.37