MacOS Roaming Client Troubleshooting

  • macOS Roaming Client not auto-updating on OS 15 Sequoia
    What we know After the release of Mac's operating system Sequoia (OS 15), DNSFilter started receiving notifications from users that have updated their OS that the agent no longer auto-updates to th...
  • Download MacOS Roaming Client log files
    Use this guide to download log files to troubleshoot issues associated with the Roaming Client for macOS. Send the log files to our Support team for review. Diagnostic Tool MacOS Roaming Client 1.6...
  • macOS Roaming Client offline after installation
    The macOS Roaming Client may appear offline or not activate after installation, which means DNS traffic isn't filtering through DNSFilter. This article outlines the symptoms, possible causes, and r...
  • IP address conflict with macOS Roaming Client
    The alias_addresses parameter supports modifying the listener address the Roaming Client uses if there's a conflict with the default 127.0.0.1 IP address.  This resolves software conflicts with too...
  • Local DNS resolution failing while using macOS Roaming Client
    If local DNS resolution is failing the likely cause is that either EDNS isn't supported or a firewall is blocking EDNS queries. Follow these steps to resolve this issue. In your device Terminal, o...

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