macOS Roaming Client Troubleshooting
-
macOS Roaming Client not auto-updating on OS 15 Sequoia
What we know After the release of Apple's operating system Sequoia (macOS 15), DNSFilter started receiving notifications from users that have updated their OS that the agent no longer auto-updates ... -
Download macOS Roaming Client log files
Use this guide to download log files to troubleshoot issues associated with the Roaming Client for macOS. Send the log files to our Support team for review. Diagnostic Tool macOS Roaming Client 1.6... -
End-user prompts still appear during macOS beta v2.2.0 installation
This article explains how to resolve unexpected end-user prompts that may appear during installation of the DNSFilter macOS Roaming Client beta version 2.2.0. This guidance applies only to beta ver... -
Capture diagnostic logs when the macOS beta agent is offline
Follow these steps to collect diagnostic logs from the DNSFilter macOS Roaming Client beta v2.2.0 when it is in an “Offline” state. Capturing diagnostic logs helps Support investigate and resolve i... -
macOS Roaming Client offline after installation
The macOS Roaming Client may appear offline or not activate after installation, which means DNS traffic isn't filtering through DNSFilter. This article outlines the symptoms, possible causes, and r... -
IP address conflict with macOS Roaming Client
The alias_addresses parameter supports modifying the listener address the Roaming Client uses if there's a conflict with the default 127.0.0.1 IP address. This resolves software conflicts with too... -
Local DNS resolution failing while using macOS Roaming Client
If local DNS resolution is failing, a possible cause is that either EDNS isn't supported or a firewall is blocking EDNS queries. Follow these steps to resolve this issue. In your device Terminal, ...