General Q & A

Discuss and ask questions about topics unrelated to other community categories.

All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Unable to uninstall or upgrade from V 2.0.10
I have a client who needs V 2.0.10 removed, but the original installer cannot be located. I have ...
  • Dean O'Neill
0 votes 1 comment
DNS Query Log Filters - Is there a "NOT" option?
Is there a way to use a “NOT” option when filtering the DNS query log? My current challenge is th...
  • Jeremy Felpel
0 votes 1 comment
DoH - is registered IP required?
With DNSFilter's newly introduced DoH implementation for gateways, is a registered IP required?  ...
  • Eric Nix
0 votes 2 comments
Why you might see duplicate DNS queries (and why it's normal)
Modern operating systems and browsers increasingly perform DNS resolution in ways that generate m...
  • Minetta Gould
  • Edited
0 votes 0 comments
DNS over HTTPS last resort? - roaming client
Hi all,Just starting out with DNS Filter, and I had an issue where the roaming client was showing...
  • Saqib Sabir
1 vote 3 comments
What Happens When a Site or Deployment is Deleted?
When a site or deployment is deleted in the DNSFilter dashboard:✔️ It should be removed from the ...
  • Minetta Gould
  • Edited
0 votes 0 comments
Portal is down
Your portal is down.  Hangs on “Loading Flags”.
  • Chad
0 votes 1 comment
No response from support
Hi everyone,Is anyone getting responses from support?I submitted a ticket over a week ago and hav...
  • Trent Nuske
0 votes 1 comment
Yesterday's update reset MFA status for everyone
Today I signed in with username + password, then entered MFA code on the next screen as usual. Ev...
  • AB
0 votes 2 comments
Feature Requestr
Hello;Would be great to have WhatsApp in the AppAware section do you have any plans on adding thi...
  • Jennifer Kendall
1 vote 1 comment
DNS Query Logs
Hello,Is there any way to pull more than 6 days of logs in the DNS Query Log interface?  I see wh...
  • Jennifer Kendall
1 vote 4 comments
Feature request - Show reason on Block Page
Ability for the block page to state the reason for the block.  This helps tremendously for the im...
  • caleb.brown
1 vote 3 comments
I forgot My Password
  • robert lsayanda
0 votes 1 comment
Large CSV data export not sending – How to retrieve full logs?
If I export a small quantity of data to a .CSV file, I get a link via email which works just fine...
  • Dave Cattapan
0 votes 4 comments
DNSFilter + Azure Virtual Desktop Multi-Session
Hello,We are trying to configure a DNSFilter policies on base of Microsoft Entra ID users/groups ...
  • Refer IT
0 votes 1 comment
Generating customer report
I looked and can't find a way to generate a report for a point of contact for a customer.  At mos...
  • Ben Quick
0 votes 1 comment
Super Admin user role details
Add flexibility to your DNSFilter management by using our Super Admin user assignment.A Super Adm...
  • Minetta Gould
  • Edited
0 votes 0 comments
Report or Query Log shows blank FQDN
Follow these steps to disable Root Hints, a DNS server feature that resolves DNS queries. Because...
  • Bailey Taylor
  • Edited
0 votes 0 comments
Export users trick
Here's a script that I was able to use to get all the users from a deployment. It's not a support...
  • Chris Todd
  • Edited
0 votes 0 comments
7 ways to use the Reporting dashboard like a Boss
Explore these example use cases to learn some of the top ways our customers use DNSFilter reporti...
  • Bailey Taylor
  • Edited
1 vote 0 comments
introduction and first question
Hey, first let me introduce myself.  I'm TK Keanini and I am the CTO for DNSFilter.  You will be ...
  • Timothy (TK) Keanini
2 votes 0 comments
Remove or reset owner account Answered
Hi,  We have a user who has left the business, however their account is the only "owner" account ...
  • Austen Petty
0 votes 1 comment
How can I tell which users are accessing which websites?
DNSFilter's Roaming Clients offer per-user reporting to track website (domain) or user traffic. U...
  • Chris Todd
  • Edited
0 votes 2 comments
How to count licenses in DNSFilter Answered
Hi to all, I need an answer to the following questions: What are estimated numbers of name resolu...
  • Paolo Biccheri
0 votes 1 comment
Services seen as a threat
Any service that provide information or a means to circumvent DNS based content filtering, such a...
  • Chris Todd
0 votes 0 comments
Does DNSFilter do HTTPS/SSL Scanning?
SSL Scanning SSL Scanning is a method used to scan encrypted data for malware or confidential dat...
  • Chris Todd
  • Edited
0 votes 0 comments
Why is DNS still a security target?
DNS remains an often-overlooked component of the security stack. Ken Carnesi, CEO of DNSFilter ex...
  • Col Hogan
0 votes 0 comments
Should I use DNS over TLS? How about DNS over HTTPS?
Both DoT and DoH encrypt DNS traffic so it can’t be intercepted or tampered with. They just go ab...
  • Col Hogan
  • Edited
0 votes 0 comments
What Is Carrier-Grade NAT?
Carrier-Grade NAT is a method used by Internet Service Providers (ISPs) to allocate private IP ad...
  • Chris Todd
0 votes 0 comments
What are trackers?
Trackers are scripts and services embedded within websites, collecting information about site vis...
  • Chris Todd
  • Edited
0 votes 0 comments

New post

Featured posts

Didn't find what you were looking for?

New post