Hi Paul T , thanks for reaching out! If you have access to these machines, you can attempt to make the following changes to re-associate them with your dashboard. Complete Reinstallation: Open the...
Great question, Eric Nix ! DNSSEC validation only occurs when using our DNSSEC-enabled resolvers (103.247.36.9 and 103.247.37.9). The standard resolvers (103.247.36.36 / .37.37) do not perform DNSS...
Hi Kim! I'm totally stumped about why you're getting completely blocked on your individual device, so am going to create a support ticket for you from this post so the team can dig in a little more...
Thanks for the question, Mike S ! We don’t plan to offer a public miscategorization option, as it can lead to spam and confusion about whether a block is from us or your organization. Since we're a...
Hi Eric Nix I see you're in good hands working with Trent to resolve your question above. He's already provided some solid documentation updates based on your experience, which will be updated acro...
Thanks for the feedback! The option to disable DoT is available because some IT admins prefer the option for compatibility with internal DNS setups, easier troubleshooting, or better visibility int...
Hi Kim, let's keep trying! Apple's Private Relay is blocked by design if a Roaming Client is deployed because the setting interferes with proxy extensions like DNSFilter that intercept DNS traffic...
Thanks, Mike S —copy and paste got the best of me there! All fixed, and thanks for helping make our docs better 💖
Hi Kyle Murphy thanks for reaching out! Adding "secure.guestinternet.com" to the Allow List is not the same as adding it to Local Domains. The Allow List lets DNS traffic to that domain through DNS...
Wanted to post a quick update here, as the team was able to solve the issue. Captive Portal was the culprit: adding the root domain to the Local Domains list restored access. Glad the team was abl...