Q. How easy is DNSFilter to configure?A. It is very simple to set up. All that is necessary is forwarding your DNS to us. That usually takes place on your router, your firewall, or your Domain Cont...
Use this article to resolve issues where the CyberSight browser extension does not appear to install, causing limited visibility into websites and category details in the CyberSight dashboard.Cyber...
Use this article to understand what happens after deleting a Site or Deployment and why historical data may remain visible in the dashboard.When a Site or Deployment is deleted:It is removed from a...
Current DNSFilter account owners follow these steps to transfer the account to a different user. Only the account owner can transfer ownership of the account. Recommended: Use a Shared Owner Accoun...
Use this guide to configure a full-tunnel OpenVPN connection through an AWS Access Server while allowing the Windows Roaming Client to continue filtering DNS traffic.BackgroundSplit-tunnel OpenVPN ...
When a website that used to work is suddenly blocked—especially if it’s a single site or tool, not the entire internet connection—the cause is often less obvious than a standard category block. Fol...
The user permissions of MSP's client Organizations behave differently than a standard account's permissions. This article highlights key differences compared to a standard account's dashboard user ...
This article explains the recommended process for updating a DNS Relay when the virtual machine (VM) it runs on requires an OS upgrade (for example, moving from Ubuntu 18.04 to Ubuntu 22.04).Relay ...
This article helps to diagnose and resolve Roaming Client issues using diagnostic logs. Most of these issues can also be diagnosed without access to the log files; alternative methods are listed we...
Common questions with the ConnectWise PSA integration. Identifying your ConnectWise PSA URL Within ConnectWise PSA, navigate to System → My Company. Scroll to the bottom to find the Site URL. Inser...