If you're seeing a connection error page while browsing, this means DNSFilter cannot resolve the requested domain. This is not the same as policy Block Pages—which contain a blocked domain, the pol...
MSP staff with admin permissions or higher reference this article to enable custom branding on transactional emails sent from DNSFilter, like Block Page disputes and password reset requests. This ...
This article defines Filtering Policy settings found under Labs in the DNSFilter app. Labs gives you access to powerful new capabilities we’re actively testing and refining. These features are des...
Troubleshoot iOS Roaming Client issues effectively with these diagnostic steps to ensure seamless connectivity. System quick check Sometimes the issue isn't with the app at all and some adjustments...
DNS over HTTPS (DoH) encrypts DNS requests to improve privacy and security in network-based deployments. DNSFilter supports DoH via the resolver endpoint:https://doh.dnsfilter.com/dns-query Notes o...
This article explains how to manually update a DNS Relay running on Ubuntu 18.04 when Relay containers do not automatically refresh to the latest image.⚠️ Important: Ubuntu 18.04 is no longer a rec...
Follow these steps to retrieve logs and resolve common issues with the DNSFilter Chrome Roaming client Extension on Chromebook devices. Download Chrome Agent Logs Open Google Chrome Select More (...
Due to recent updates with our billing system, the API will return an 422 error with the message "Cannot update subscription because there are scheduled changes for it" if the account tries making ...
This article helps to diagnose and resolve Roaming Client issues using diagnostic logs. Most of these issues can also be diagnosed without access to the log files; alternative methods are listed we...
Maximizing Profit Margins and Service Delivery through Effective Billing Practices for MSPs. This guide aims to address potential pitfalls that may arise when MSPs resell service bundles or package...